At Aletheia Arts, we want every customer to have a positive experience with our digital creations. We carefully prepare our books, artwork, and digital resources to provide a meaningful experience for every purchase.
Because our products are delivered digitally and can be accessed immediately after purchase, we have a specific refund policy for digital products.
Digital Products
All products purchased from Aletheia Arts are digital downloads, including:
- Psychology and self-help resources
- Graphic art books and zines
- Poetry books
- Digital art prints
- Music and audio downloads
Due to the nature of digital products, all sales are considered final once the product has been successfully delivered or accessed.
Refunds
Refunds may be considered in the following situations:
- You received an incorrect digital product
- The download link or file is not working due to a technical issue
- There is a problem with the file provided by Aletheia Arts
If you experience any issue with your purchase, please contact us within 30 days of your order and we will review your request and provide an appropriate solution.
Technical Issues
If you are unable to access or download your purchased product, please contact us before requesting a refund. We will make reasonable efforts to help resolve download issues, file problems, or access difficulties.
Please contact us at:
Email: info@aletheiaarts.com
When contacting us, please include:
- Your order number
- Email address used for purchase
- Details of the issue
- Any relevant screenshots or error messages
Refund Approval
If your refund request is approved, the refund will be processed back to your original payment method. Processing times may vary depending on your payment provider.
Sale Items
Discounted or promotional purchases are subject to the same digital product refund conditions. Refunds are only considered for eligible technical issues or incorrect deliveries.
Exchanges
Because our products are digital downloads, we do not offer product exchanges. If you receive an incorrect file or experience a technical problem, please contact us and we will assist you.
Contact Us
If you have any questions regarding refunds or your digital purchase, please contact:
Aletheia Arts
Email: info@aletheiaarts.com